You thought you’d heard the last of this now didn’t you? I hoped that I had too….  Sadly not. We settled upon an agreement with an Amy Rankin (complaints team) that all our charges up until March would be wiped and we would receive 6 months free line rental to compensate us for lost working hours. Big deal. Never mind, it was something.

Imagine my frustration when I then proceeded to get a barrage of bills and none of them for the right amounts (well, we shouldn’t have received any!!)  It was all topped off when this week I received one bill for £289, one for £245 and one for £14.45. This was followed by a letter saying that if we didn’t pay our outstanding balance of £33, we would be cut off imminently!!  It is not my nature to list the expletives running through my head, but needless to say, I am not impressed, to put it mildly.

I telephoned BT and all they could say was “Oh yes I can see that there is an open case here, I will suspend the bills for you”. Damned right you will, how about telling me what they are for?? They are STILL trying to charge us an early termination fee and a re-connection fee even though these should long since have been cancelled. The £14.45 is a random month of line rental, which we should not be paying. The £33? Your guess is as good as mine, but it could leave me without a telephone or broadband connection YET AGAIN.

I telephoned 02 home phone and set up an account. I have 10 days to persuade BT that we are not in contract with them (they refused to send us one as apparently we made a verbal contract by ordering the line…  Which they cut off and registered to the wrong address…..) and ‘resolve the disputes’. Wish me luck people.