So I called 02 to cancel my contract because usually when you do this, you are put through to their department of nice people!! I asked for my PAC code and of course they started the whole “Why are you leaving??  Booooohooooo!” syndrome.  I told them and they were horrified. They offered me a deal which is not on their website so here it is folks if you want it too:

Simplicity:

£20/month
600 minutes
1200 texts (pic messages = 4 texts, which new 02 contracts don’t offer – they just charge for them)
unlimited internet

Now I may look like a mug who has just signed my life away but I have also been put on a rolling contract (month to month) so I get more time to cool off and decide what to do.  I get to leave at any time still if I want to, but am not being ripped off left right and centre in the meantime (I should have mentioned before that I have had two astronomically high bills which they will deny unless I can ‘prove’ that they are wrong – how?!  This was the other issue – they said they’d look into it and didn’t!)  So whilst they have not backed down about the £100 theft, I am at least now in control, because I can ditch them at the drop of a hat if anything else happens.