I am furious.  Why do 02 think it is ok to take £100 out of my bank account with NO AUTHORISATION for 2 days and then randomly credit it back?  When I phoned them up, they said “All we can do is apologise”.  Well I’d love to see the look on the face of the magistrates when I turned round and said “All I can do is apologise” when I’d nicked a hundred quid off someone else who struggles with cashflow.  I am so sick of the fact that they can apparently get away with this.  I asked for some compensation on my account (at least) and they said “Why would that be appropriate?” I replied that I was paying for a service that I was not getting, because the contract does not include theft and customer service that refuses to help you.  GRRRR!!  Funnily enough, my contract is up.  Android phone anybody?  New iPhone on a different network?  Hmmm…..