And then…
February 25th, 2010And then we got a call from Amy. She assured us that, despite being advised to file for compensation for loss of earnings, there is no compensation scheme. I felt like saying “how about in court?” She said that, however, in this case, we would be eligible for ‘something’ due to the vast catalogue of errors. They will probably (really?) make us an offer. If they do, we can choose whether or not to accept it. If we don’t, then we have to go to the omburdsman.
All I really want, is to know the following:
- What payment plan are we on?
- Have they got the correct address for us now?
- Are they EVER going to ask us to sign a contract?
- Do they EVER want our bank details so that we can, in fact, pay a bill, should one ever arrive with the correct amount on it.
- Will Mr James Beatty’s letter ever arrive? (Yes, his name really was ‘BEATTY’)
To date, we do not have the answer to any of these questions, let alone any compensation.
February 25th, 2010 at 14:17
Write a piece for the local paper along the lines of ‘small business woes in a recession’…something about how difficult it is in a recession and how the incompetence of services provided by BT have taken you to the edge etc etc. See if it gets picked up.
Andy
February 25th, 2010 at 23:24
Yes – I really would Nai – public humiliation is sometimes the only language these people understand!
Also, how about re-wording ‘compensation’ as ‘payment for your time’.
In this age of personal choice, BT really shouldn’t be allowed to have such a monopoly – why not write to Martin Horwood MP.