SO we got a call from Mr Ian Goldman.  He went through a few bits with us and assured Mark he would look into it.  He was about to hang up when I mouthed at Mark “Account number”!  It occurred to me that throughout this whole conversation he had not even taken so much as our phone number.  Nice.

He called back again later saying that he was looking into it and that since we had kicked up such a stink earlier, it was now being dealt with centrally.  He assured us that “Your calls are now going to the right place”.  WHAT?!  After over a pigging month of trying to resolve an issue we find out that we are now calling the “RIGHT” place?  As opposed to the telecoms company?

Another argument about compensation for lost broadband ensued.  How much does it take to explain that a loss of PHONE LINE is the root problem of loss of broadband.  Yes, our broadband is with 02 but they have done nothing wrong at all.  In fact they were excellent.

We are waiting from a call now from a lady who was supposed to phone at 3pm.  She didn’t.  Hmm.