I just don’t know what to do anymore.  We just received a call from James Beatty of BT.  If the phrase “I really can’t be arsed” could have come out of his mouth then it would have.  Considering how many channels this has now been through, for someone to be handed the case and then phone up without having read a SINGLE note about it, is just astonishing.

He started by practically having a go at me that I had dared to suggest that we had not received a telephone call from him or a bill even though he had been calling the wrong numbers and no doubt, sending the letter to the wrong address since we haven’t received it.  He then said that they don’t issue compensation for loss of Broadband.  We stated that it was the loss of TELEPHONE LINE FOR 33 DAYS that had caused the issue.

He said that he would let us off the £300 bill.  At this point Mark got angry.  The £300 bill has been cancelled because it is wrong.  They charged a disconnection fee, which they admitted was their fault and mistake.  They then charged a re-cnnection fee, also their mistake and fault.  They then charged £180 for 6 months on what should be a LINE ONLY account (about £14 per month).

So we owe them about £84, which we have clearly stated that we will not be paying.  It has ALREADY been cancelled along with the stupid fees that we should never have received.  He had just not bothered to read any of the notes whatsoever.

He then hung up on Mark because he was shouting.  Are you surprised that Mark was shouting?

So we phoned an Ian Goldman, who is Pamela Cox’s boss (she is the lady I spoke to the other day, who is a manager with no access to billing and no authorisation to give compensation).

We are waiting for a call.  If I write the words “DAILY MAIL” and “CONSUMER DIRECT” and “GLOUCESTERSHIRE TRADING STANDARDS” here, I wonder if they will pick up on all of this?  If you do, feel free to read back over my blog since January and have a ball!