Ok so the BT situation has got worse….  8 days offline now and this is what has happened…

I received 4 emails, thanking me for ordering a new BT business line and Broadband option 2 (all laid out as if we’d had a carefully considered conversation).  We have now spent two further days on the phone asking why on EARTH Broadband is being installed on 2nd Feb when we don’t want it.  All we want is our phone line back.

It turns out, they haven’t just suspended our phone line, they have cut it completely.  So now they have to install a new one and they are trying to charge us £99 for the privilege!!!  Not only that, but I have received a bill this morning for £230 early termination fee from my previous 5 year contract!!!

I phoned to say that under no circumstance would I be paying that bill, or a re-connection fee because not only am I filing for compensation for loss of earnings whilst I piggy back onto a wifi connection from next door which cuts out every two minutes (literally), but it is not my fault in any way that this has happened!!!  I am furious.  The guy who is now helping us is “speaking to his manager” (again) because apparently she is trying to establish whether it was me purposely not paying my bill (which he said was “probably” unlikely) or whether in fact they hadn’t sent a bill.  How difficult can it be??  If they look at their computers they will notice that no bill has been issued.
I could not be more irritated!!  I so do not need this when I have a house to look for (and the joys of updating addresses especially when they say “where hve you lived in the last three years?”), a very sick cat at home who I have to attend to several times a day, a business to run (with a very sketchy internet connection), people who owe us money, people we owe money to, etc etc.  Housework?  Food?  What are they??  Haha.  One thing I can be immensely grateful for is my family and good friends.