Customer service FAILS of the week:

Postman – I have noticed that the delivery of post in our area is a bit sporadic of late.  It kind of follows the pattern of, get post – if you’re lucky – when we feel like it.  So yesterday the postman turns up at 4pm and says “MORRRRRNIN!” to me.  Er….  Ok.

Business bank manager – She is NOTORIOUSLY difficult to get hold of despite the fact that I have three business accounts with her.  I leave messages on her voicemail (she has been moved from Bath Road to Evesham without telling me – quite a trek should I need her) and she simply fails to get back to me.  I have now made two official complaints.  One, was two weeks ago, when I was told “Oh she’s on holiday”.  Good job that mullti-million pound deal I was signing all went smoothly then since she didn’t think to tell me!!  (I was joking about the deal sadly – all I was lacking was online access to one account and a debit card with the correct name on for the other). By the time she rings me back (characteristically 2 weeks after the “serious” complaint has been filed) the issue has been resolved!  FAIL.

IKEA restaurant – ORGANISATIONAL FAILURE.  So we bomb off to IKEA on Monday night to purchase a cabinet.  When we get there we stop in the restaurant as we have not had any tea.  There is a huge snaking queue and a very large family waiting for plates for cakes, which somehow needed to hold up a queue of about 40 people waiting for hot food.  15 minutes later and no plates had appeared, despite 20 odd staff working.  When we got to the food the instructions were poor.  Two ladies queued for ages to be told that soup was self-service.  When JT asked for fish and chips there were no chips and we had to wait yet again.  I watched in despair as some lad tried to work out how to move a tray of boiling hot potatoes without burning his hands (which he must have done about 3 times) and without dropping 4 plates of fish waiting for chips (one plate ended up in the peas, one in the pasta etc).  Urgh.